Help

Financial

  1. How can I identify any payments or withdrawals to exclusivebet.com on my bank/credit card statement?

    All deposits and withdrawals which appear on either your credit card or bank statement will always be accompanied by a descriptor which can vary in the name as we use several banks. Take note of the date and time of the transaction made, which will help you to locate it on your bank statement when you are billed. If you need further assistance on keeping track of your deposits and withdrawals, please contact our Customer Service Team on our website.

  2. Can I use more than one payment method?

    Yes you can but we may need documentation for any changes in financial methods.  

  3. Why won’t your website take my card?

    Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead. For further assistance, please contact our customer service.  

  4. What do I do if my card deposit gets declined or rejected?

    Occasionally if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Please contact our customer service to have this rectified. Furthermore, some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead.  

  5. Can I use my card to deposit into my friend’s account?

    You cannot do this as this is deemed to be a third party transaction and under no circumstances allowed.  

  6. I have deposited from the wrong card in error – is there anything I can do?

    Please contact our customer service at support@exclusivebet.com  

  7. Can I transfer money between accounts?

    You cannot transfer money between personal accounts, but you can transfer between the Casino, Sportsbook and Poker in your personal account.  

  8. What is an IBAN?

    IBAN stands for International Bank Account Number. IBAN is used in international bank wire transactions and makes withdrawals of your winnings easier.  

  9. What is a CVC2 code?

    CVC2 is an acronym for "Card Verification Code". This code is required as a security measure when making international telephone purchases and Internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.