Help

Withdrawals

  1. How can I make a withdrawal from my website account?

    You can ask for a withdrawal at any time as long as you have met all requirements and have been authorised for withdrawals in our system. You can also withdraw as many times as you wish but, under anti money laundering and fraud prevention laws that our website adhere to, all withdrawals are subject to audit. The minimum withdrawal amount varies according to the method chosen and is displayed next to it when requesting a withdrawal.

  2. Are there any limits on how much I can withdraw?

    The minimum withdrawal amount varies according to the method chosen and is displayed next to it when requesting a withdrawal. The maximum withdrawal amount is displayed as well next to the withdrawal method of your choice when you are requesting one.

  3. Can I cancel a withdrawal request?

    You can use the reverse/cancel button under the pending withdrawals' section in the drop-down menu under ‘’My Account’’.  

  4. Can I get my winnings paid back to my credit/debit card?

    Yes, you can as long as it is the same card that you used to make your original deposit, and the card is able to accept a withdraw back onto it. 

  5. I used my credit/debit card to deposit, can I request a payment by any other mean?

    Yes, you can but we may need full documentation from you and details of your new method. 

  6. Why can’t I choose by which method I want to get paid?

    This is due to anti money laundering laws that we adhere to and for your and our security for all financial transactions, so unless authorised all refunds must go back to the same method as used for depositing. 

  7. Do you charge any withdrawal fees?      

    Withdrawal fees will vary depending on your chosen withdrawal method. Please click here ' Payment Methods ' to see information regarding fees, be aware your Bank may charge you a fee for their service.

  8. How long do withdrawals take to process?

    This can vary depending on your chosen withdrawal method. Please click here ' Payment Methods ' to see all of the withdrawal methods available to you and their processing times.

  9. Why is it that a withdrawal to my card takes days while a deposit is immediate?

    We have a number of controls and checks that take place before any withdrawal leaves our website, and this delays withdrawals by approximately 48 hours. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. Any other delays will be due to the restrictions imposed to us by the payments' providers. 

  10. What happens if the card I had withdrawn money to has expired or been cancelled?

    You will need to let us know about any changes of card and supply proof of it being out of date or reason behind the change. Any new card will have to be registered with us and onto your account. 

  11. Can I make a withdrawal from my account and have it sent to someone else?

    No, this is deemed as a third party transaction and will not be permitted in any circumstance. 

  12. What is exclusivebet.com withdrawal policy?

    Your account must be enabled and have the minimum amount of money required in order to withdraw. Some restrictions may apply to players p articipating in any of our website’s promotions.