1.1. By using and/or visiting any section of the website exclusivebet.com (the "Website"); or by opening an account on the Website you agree to be bound by:
1.1.1. the General Terms and Conditions, on this page;
1.1.3. any game rules,
1.1.4. any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
1.2. All of the terms and conditions listed above shall together be referred to as "the Terms".
1.3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.4. The Terms will come into effect on the 9th of June 2010.
- OPENING YOUR ACCOUNT
4.1. In order to place a bet via the Website, you will need to open an account on the website ("Your Account").
4.2. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the United States of America. If you are in such a jurisdiction than you should not open an account or use the Website.
4.3. In order to open Your Account for use of the Website, You can contact Customer Services, or by clicking here and following the on-screen instructions.
4.4. When you open Your Account You will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details").
4.5. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
4.6. Your Account must be registered in your own, correct, name. You may only open one account for the sportsbook. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:
4.6.1. all transactions made from the Duplicate Account will be made void;
4.6.2. all stakes or deposits made using that Duplicate Account will be returned to You; and
4.6.3. any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account
4.7. If you wish to open another account, you may do so by contacting the Manager at firstname.lastname@example.org. If a new account is opened, the old account will be closed.
4.8. You must maintain your account and keep your details up-to-date.
- VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
5.1. You warrant that:
5.1.1. You are not younger than:
22.214.171.124. of 18 (eighteen) years; or
126.96.36.199. any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"); and
5.1.2. the details supplied when opening Your Account are correct; and
5.1.3. You are the rightful owner of the money in your Account.
5.2. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details (the "Checks").
5.3. While we are undertaking any Checks, we may restrict you from withdrawing funds from Your Account.
5.4. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more.
5.5. If we are unable to confirm that you are the Legal Age then we may suspend Your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:
5.5.1. Your Account will be closed;
5.5.2. all transactions made while you were underage will be void, and all related funds deposited by you will be returned;
5.5.3. any stakes for bets made while you were underage will be returned to you; and
5.5.4. any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.
- USERNAME, PASSWORD, AND CUSTOMER INFORMATION
6.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may retrieve your password by clicking on the “Forget your Password” link below the login portal.
- DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
7.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account which you can then use to place bets or play games.
7.2. Deposits to and withdrawals from an Account may be made through various payment providers that may change from time to time. Procedures, terms, and conditions vary between payment providers. We do not accept cash funds sent to us.
7.3. By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.
7.4. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest.
7.5. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
7.6. You are responsible for reporting your winnings and losses to your local tax or other authorities.
7.7. You may request withdrawal of funds from Your Account at any time provided that:
7.7.1. all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
7.7.2. any Checks referred to in paragraph 5 above have been completed.
7.8. Once we have approved your withdrawal you must give us sufficient information as to how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed.
7.9. We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
7.10.1. Players who register with exclusivebet.com must deposit from an account that is registered in their own name.
7.10.2. We do not accept 3rd party deposits, ie. a friend, relative, partner, husband or wife.
7.10.3. If we discover during our routine security checks that this has occurred, all casino winnings will be forfeited and sent back to the casino and the original deposit to the rightful owner of the account/ Credit Card.
7.10.4. If bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver.
7.10.5. In case of mastercard deposits where refunds are not possible, The card owner must sign ‘credit card verification form’ and send in identification documents for us to do the verification.
7.11 Minimum amount withdrawable is 100EUR for bank transfer or 50EUR for webwallets.
7.11.1 Winning with a bonus, we apply the following rules: Deposit Bonus: players will only be able to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a match or a cash back bonus. Surplus winning credits will then be forfeited. Free Bonus: players will only be able to make a one-time withdrawal for a minimum amount of minimum and maximum £100 when the winnings result from playing a free no deposit bonus. Surplus winning credits will then be forfeited. €50 is the maximum amount that can be withdrawn by using the €10 free welcome bonus (unless otherwise specified).The weekly cash back bonus: the maximum amount that can be withdrawn is x10 times the amount of the bonus credited, the rest will be forfeited.
7.11.2 Winning with FPP points: in this case the maximum we pay is one withdraw of €5,000, the rest will be forfeited.
7.12 All withdrawal requests are subject to a pending period before they are processed. During this short time you can cancel your withdrawal request and have the funds returned to your available account balance without having to submit a new deposit. The management reserves the right to pay part of or the full amount of the first withdrawal back on the client’s credit card used to make a deposit.
7.13 As per anti money laundry policy all real money deposits have to be fully wagered at least once (x1 wagering requirement) before a withdrawal can be requested. This rule is applied to “roll backs” too.
7.14 In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
7.15 If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.
- PLACING A BET OR GAMING
8.1. All transactions will be concluded in the language from which you placed your transaction.
8.2. It is your responsibility to ensure that the details of any transaction are correct.
8.3. You can access your transaction history on the Website.
8.4. We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.
8.5. Once your bet is confirmed, you cannot cancel the transaction without our written consent.
8.6. Bonuses are from time to time available to selected ExclusiveBet players.
Deposit Bonus: All our bonuses are cash back type – it means they will be credited on losses. The bonuses on Casino must be generally wagered x40 times (unless otherwise specified) before any part of the bonus balance or connected winnings can be cashed out or transferred. The bonuses on Sport must be wagered x10 times. Furthermore, players will only be able to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a match or a cash back bonus. Surplus winning credits will then be forfeited.
Free Money Bonus: The bonus must be wagered x50 times before any part of the bonus balance or connected winnings can be cashed out or transferred. Furthermore, players will only be able to make a one-time withdrawal for a minimum amount of minimum and maximum €100 (or equivalent) when the winnings result from playing a free no deposit bonus. Surplus winning credits will then be forfeited. €50 (or equivalent) is the maximum amount that can be withdrawn by using the €10 (or equivalent) free welcome bonus (unless otherwise specified).
Free Spins Bonus: Free spins bonuses (with or without deposit requirement) are from time to time available to selected ExclusiveBet players at company’s discretion. Free spins without a deposit requirement will be credited upon a successful registration and free spins with a deposit requirement after a first successful deposit is made. Free spins must be used within 48 hours from when the relevant bonus was allocated. Free spins are allocated manually and unless otherwise specified it might take up to 24 hours for free spins without a deposit requirement and up to 48 hours for free spins with a deposit requirement. Wins from free spins are subject to a play-through/wagering requirement of x40, unless other requirements are included in the promotion. Players have 2 days from activating free spins to fulfilling the deposit bonus's play-through/wagering requirement. The play-through/wagering requirement for free credits must be fulfilled within 5 days. If the bonus runs out before the play-through/wagering requirement is met or the player wishes to make a withdrawal before the play-through/wagering requirement is met, the bonus will be voided. Furthermore, players will only be able to make a one-time withdrawal for a minimum amount of minimum and maximum €100 (or equivalent) when the winnings result from playing a free no deposit bonus. ExclusiveBet's general terms and conditions apply to all of the above bonuses.
8.8 Once you have placed your bet and you have received confirmation that your bet has been accepted, it is too late to cancel the bet (unless we, in our absolute discretion, provide permission to cancel or change the bet).
8.9 ExclusiveBet reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question; (ii) the price(s) or pool has been manipulated; or (iii) matchrigging has taken place, or any activity as per clause 9.5. Evidence of the above may be based on the size, volume or pattern of bets placed with ExclusiveBet. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to ExclusiveBet for any reason, we have the right to take that into account before making any payments to that customer.
8.10 Where there is evidence of a series of bets each containing the same selection(s) and/or as per clause 9.5 having been placed by or for the same individual or syndicate of individuals, ExclusiveBet reserves the right to make bets void and/or withhold payment of returns pending the outcome of any subsequent investigation. In such circumstances ExclusiveBet also reserves the right to terminate the account and all accounts related.
- COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
9.1. The following activities as not allowed and constitute a material breach of the Terms:
- colluding with other third parties;
- using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';
- undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
- taking part in any criminal activities including money laundering and any offence with criminal repercussions.
9.2. We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.
9.3. If you suspect a person is colluding, cheating or undertaking a fraudulent activity, you shall as soon as reasonably practicable report it to us by e-mailing us.
9.4. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
9.5 Suspicious Betting
a) For the purpose of this Clause 9.5, "suspicious betting" shall refer to where we have reasonable grounds to believe that a Bet or a number of Bets have been placed in suspicious circumstances. Suspicious betting shall include, but not be limited to:
i. where there is an inordinate frequency and/or highly unusual pattern of Bets (by comparison with betting norms) placed on the same selection(s) in a short space of time;
ii. where there is an inordinate frequency and/or highly unusual pattern of Bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of Bet(s) placement, based on the odds offered on the selection(s) at the time of Bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their starting prices,
iii. where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of bet placement but was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event (or those events);
iv. where we have reasonable grounds to suspect that a Bet or a string of connected Bets were placed robotically, by automated means, or otherwise than through the Account holder placing each Bet manually via their Account;
v. where we reasonably believe that you have used unfair external factors or influences connected with the event(s) the subject of any Bet(s);
vi. where we reasonably suspect that you have opened duplicate Accounts or where we reasonably suspect that second or subsequent Accounts are under common control with your Account with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if second or subsequent Accounts are opened under different names;
vii. where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting other than on your own behalf; or
viii. where we reasonably believe that Bets have been placed from a location or device other than the location or device which you claim to have used to place a Bet.
10. OTHER PROHIBITED ACTIVITES
10.1. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
10.2. You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
10.3. You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
10.4. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
10.5. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
10.6. It is prohibited to sell or transfer accounts between players.
11. BONUS ABUSE
11.1. ExclusiveBet awards bonuses and entry to selected promotions in good faith to players who use its services for entertainment purposes and as a token of appreciation for loyal play. Free bets, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of this offer. We reserve the right to cancel/remove a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. ExclusiveBet retains its right to prosecute offenders. ‘Abuse’ includes, but is not limited to, the opening of multiple accounts to claim multiple bonuses. Further, where any term of a bonus offer or promotion is breached or there is any reasonable suspicion by ExclusiveBet that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, ExclusiveBet reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings. We reserve the right to cancel a bonus given to you following a deposit made by you if the deposit has not been used to place a bet. We reserve the right to cancel a bonus and any winnings made by betting with all or part of the bonus amount in the event that we suspect that bonus abuse has occurred. ExclusiveBet reserves its right to request proof of your identity, age and origin of funds at any time, including prior to crediting your Account with a bonus.
12. CLOSURE AND TERMINATION BY US
12.2. We reserve the right to close your account at any time.
12.3. We will not tolerate any derogatory, abusive or violent behavior by you to any of our employees. Should you behave in any such manner (to be determined solely by us), we reserve the right to suspend and/or close your Account, and/or take any other measures as deemed appropriate.
13. ALTERATION OF THE WEBSITE
13.1. We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.
14. IT FAILURE
14.1. Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
14.2. We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.
15. ERRORS OR OMISSIONS
15.1. A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error.
15.2. exclusivebet.com reserves the right to cancel any bet made on obviously incorrect odds, switched odds (where odds were listed against the wrong teams) or a bet made after an event has started if that event is not available for live betting. exclusivebet.com reserves the right to refuse, restrict, cancel or limit any bet.
15.3. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you. You will forfeit any winnings/losses that result from any such Error.
16. EXCLUSION OF OUR LIABILITY
16.1. Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.
16.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
17.1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
17.2. Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
17.2.1. Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,
17.2.2. suspend your Account so that you are unable to place bets or play games on the Website,
17.2.3. close Your Account with or without prior notice from us.
17.2.4. recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.
17.3. We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
18.2. Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever.
19. YOUR PERSONAL INFORMATION
19.1. We are required by law to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information.
19.2. By providing us with the information, you consent to our processing your personal Information for the purposes set out in the Term, for operating the Website or to comply with a legal or regulatory obligation.
19.3. As a policy the Company will not disclose any personal information to anyone other than those employees that need access to your data to provide you with a service.
19.4. We will retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.
20.1. The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
21. COMPLAINTS AND NOTICES
21.1. If You wish to make a complaint regarding the Website, a first step should be to, soon as reasonably possible, contact Customer Services.
21.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
21.3. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
21.4. When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
23.1. We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
24. EVENTS OUTSIDE OUR CONTROL
25.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
26.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Our original intent.
27. LAW AND JURISDICTION
28. RESPONSIBLE GAMING AND GAMBLING
28.1. For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables you to close Your Account or restrict your ability to place bets. If you require any information relating to this facility please speak to Customer Services.
28.2. We will use our reasonable endeavours to ensure compliance with your self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling and/or seek to use the Website and we fail to recognise or determine that.
28.3. We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:
Gambling Therapy - www.gamblingtherapy.org
Gordon House Association - www.gordonhouse.org.uk
29.1. Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
30. There are a number of territories to which Exclusivebt are unable to offer their services. These territories are USA, France, The Netherlands, Dutch Caribbean; Curaçao, Aruba, Bonaire, St Maarten, St. Eustatia and Saba